A refund at Phoenix Education is applicable under specific circumstances such as technical issues preventing course access, failure to receive promised resources, or erroneous purchase of a course.
2. Eligibility for Refund
Technical Issues: If you're unable to access the course due to problems with our app or website.
Resource Discrepancy: If the course resources received differ from what was promised.
Mistaken Purchase: If you mistakenly purchase a wrong course within our offerings.
3. Requesting a Refund
Time Frame: Refund requests must be made within 24 hours of payment.
Process:
Call our helpline at +8801325-075565 (available 10 AM - 10 PM).
Provide your email address and phone number used for signing up and purchasing the course.
Our customer support representative will send an SMS with a form to officially submit your refund request.
Refund requests made via other methods or outside the 48-hour window will not be considered valid.
4. Non-Refundable Products
Book Purchase: Refunds do not apply to book purchases.
Live Courses: Refunds are not applicable if requested after the class for the course has started.
5. Refund Processing
Method: Refunds will be issued to the original payment method or as a voucher.
Time Frame: Processing and approval of refund requests by Phoenix Education may take 7-14 working days.
6. Refund Ineligibility
You will not be eligible for a refund in the following scenarios:
Late Request: If the refund request is made after 24 hours from the date of purchase.
Course Progress Post-Complaint: Completing significant portions of the course (like viewing videos) during or after the complaint period.
Book Purchases: As mentioned above.
Started Live Courses: If classes for the course have already commenced.
7. Special Cases for Applicability
Course Transfer: In case of a wrong purchase, a course transfer can be facilitated via a voucher.
Price Difference: Any price difference will be handled accordingly, either by additional payment or refund.
8. Process Post-Refund Request
Course Access: Your enrolled course will be temporarily locked upon submitting a refund request.
Notification: You'll receive an SMS notification regarding the status of your refund request within 3 working days.
Course Enrollment: Upon a successful refund, you will be unenrolled from the course, and any progress will be lost.
9. Refund Completion
Time Frame: Refunds can take 7-10 working days to reflect in your account.
Confirmation: A confirmation will be sent via email/SMS to your registered contact upon completion of the refund.
10. Policy Amendments
Phoenix Education reserves the right to modify these terms and conditions as needed.
