Delivery within 5-7 days inside Dhaka, 7-10 days outside. Please keep your phone active for delivery updates.
Book Exchange
Exchange available only if book is physically damaged or wrong edition received (Video proof required).
Book Complain
Must verify physically and complain within 24 hours of receiving if any issue found.
No Refund
Books once sold are non-refundable. Only exchange is applicable under specific conditions.
Course Policy
Course Group Access
Access will be provided via Facebook Group/App within 24 hours of payment verification.
Course Access
Course Video and File Access is strictly personal. Sharing credentials may lead to account suspension.
No Refund
Course fees are non-refundable once enrollment is confirmed. Please check demo classes before purchasing.
Copyright Policy
All content is proprietary to Phoenix Education. Unauthorized distribution is a legal offense.
1. Acceptance of Terms
By using our website (www.phoenixedu.com.bd), mobile applications, or any associated services or products, you agree to these Terms & Conditions. If you disagree with any part of these terms, please refrain from using our services.
2. Proprietary Information
The content on our website, applications, and services, including text, images, graphics, videos, and audio, is the proprietary property of Phoenix Education.
Use of this content for any purpose other than personal or non-commercial is prohibited without our express permission.
3. User Conduct
Users must not engage in any illegal, abusive, defamatory, vulgar, or objectionable activities.
Commercial use of our application, website, or services is strictly prohibited.
Any breach of intellectual property rights is strictly forbidden.
4. User Content
Users grant us a non-exclusive, royalty-free license to use, reproduce, and distribute content submitted to our services.
Users are responsible for ensuring that their content does not infringe on any third party's rights.
5. Liability and Disclaimers
Phoenix Education is not responsible for the accuracy or reliability of any information on our website or services.
Our services are provided "as is" without any warranty. We are not liable for any damages arising from your use of our services.
6. Contact and Communication
By using our services, you consent to receive communications from us via email, text, or phone calls.
We may contact you for marketing or educational purposes.
7. Registration and Account Security
Users must provide accurate and current information during registration.
Users are responsible for maintaining the security and confidentiality of their account.
8. Eligibility
Our services are not available to individuals under the age of 13 without the consent of a parent or legal guardian.
9. Indemnification
Users agree to indemnify and hold harmless Phoenix Education and its affiliates from any claims arising from the use of our services.
10. Jurisdiction and Governing Law
These terms are governed by the laws of Bangladesh, and any disputes will be subject to the jurisdiction of the courts in Dhaka.
11. Changes to Terms
Phoenix Education reserves the right to modify these terms at any time without prior notice.
12. General Provisions
These terms constitute the entire agreement between you and Phoenix Education.
The failure of Phoenix Education to enforce any right or provision of these terms does not constitute a waiver of that right or provision.
13. Feedback and Customer Service
Feedback provided to Phoenix Education is non-confidential.
